Supersonic does not care

I always pay months in advance to avoid being switched off. when I called the call center to find out why I'm off they said that i did not pay my account when i said that is not possible check my history they said that they can not help me because the are technicians and that i need to be transferred to the accounts department. the account department makes you wait even longer i tried being patient but 5 days later calling them accounts department not a single person picked up the line. and I'm still off line. please connect my line ASAP you guys didn't even send me statement or make contact with me regarding the reasons for being switched off. this is really bad service. on the 7th I paid an extra 3K but im still offline. why Supersonic why, been on twitter that too did not help. spent my long weekend learning how bad the service you render.