Supersonic does just not care!!

I still do not have any clarity on my internet supersonic still has not contacted me they really do not care about their clients!!! I should of received a rooter within 48 hours it as now been more than a week and nothing yet!! Nobody can tell me when this will be sorted out or what will happen and my company is stuck without internet! This is a frail Care center so we have no way to Order meds or contact doctors!!! It this how business should work???? What can i do doen anybody have advice please???!!!!