Supersonic do not honour promotional agreement and do not take accountabillity.But puts all blame on MTN.

SUPERSONIC do not comply to original agreement. Agreement was on promotion deal for 5G Uncapped, FUP 400GB, up to 150mbs at R399PM, 5G Router was purchased and paid. But now after 8 months fixed to 60mbs. I have a very good strong signal reception at my location. For the first 10 months i had a average download speed of over 100mbs. Now my download speed is fixed to 60mbs during all hours of the day even during peak hours. so tower congestion excuse do not hold water. Supersonic puts all blame on MTN and do not take any acountabillity. According to call taker if i have above 2mbs then it is best download speed available. I however understand the clause best speed available. Best speed available should in theory vary, and not be fixed at 60mbs all hours of the day.

Does this happen to all promotional deals after a certain period. I have not been informed of any changes to my original agreement. My online agreement package still shows max 150mbs up and max 150mbs down.

I would like SUPERSONIC to HONOUR the original agreement, admit that there is a problem and not to give senseless excuses like tower congestion etc.