AT
Alethea T

1 reviews | Active since Oct 2010

12 Aug 2021, 11:20

SUPERSONIC - DO NO USE THEM

Disgusting. Pathetic. Cannot reach anyone with a brain cell to assist. 4 Months later and absolutely NO ASSISTANCE. THEY TAKE YOUR MONEY AND DON'T CARE FURTHER. I WILL NEVER recommend Supersonic to anyone. You are better off using Rain or any other alternative. DO NOT USE SUPERSONIC. I cannot wait for fiber to be in our area so i can cancel with immediate effect. Please take note of this Supersonic. You still owe us for for the 2 months you conveniently submitted the debit order even though we did not have any use of your services as you were down for 2 months. Please send me your credit note for this. Once you were up and running again, you sent us a new router only to have blank areas. We were then told we had to pay R999.99 which we did in May 2021 and this was finally delivered last week. August 2021. Guess what, No one has pitched to connect it. Hundreds of calls to them, press * for them to return a call, Ha ha still waiting and 2 weeks later we still have had NO RESPONSE FROM SUPERSONIC. DO NO USE SUPERSONIC. IF YOU CANNOT DELIVER A SERVICE I PAY FOR, WHY THE #$%^&*(o) ARE YOU IN BUSINESS. OH WAIT TO CATCH IDIOTS LIKE US WHO UNFORTUNATELY HAVE NO OPTION AS THE MAPLOTTERS CAN WAIT FOR FIBER.

YOU ARE PATHETIC.

0
Replies (6)
Supersonic
Supersonic 's reply12 Aug 2021, 11:25
Official
Good day, Alethea T , Thank you for reaching out to Supersonic. I apologise for the frustration caused please be advised that i am looking into your account and will provide you with feedback shortly. 

Regards
Nonhlanhla

Best regards,

Supersonic
Supersonic 's reply12 Aug 2021, 13:31
Official
Hi Alethea. 
I sincerely apologise for the frustration caused. Kindly advise if you would like me to log a case on your behalf for the mentioned issues. 
Kind regards, Nonhlanhla

Best regards,

AT
Alethea T's update12 Aug 2021, 13:37
Reviewer Update
Hell Yes,. & just send someone out to connect this extender,. We are at the present moment on hold and have been for the past 30 minutes. Please call me on *** so sort this out immediately. Thank you
AT
Alethea T's update12 Aug 2021, 13:55
Reviewer Update
Hello again. We are not having any success with your operator. We do not know what a Plume is. Please send your technician within the next 48 hours to sort this nonsense out. I am not sitting on hold which has now cost me a further R200 airtime. DO NOT USE SUPERSONIC. THEY DO NOT HOLD UP THEIR SIDE OF THE BARGAIN
AT
Alethea T's update12 Aug 2021, 13:59
Reviewer Update
Hi 13.59 we still on hold?????????????????????
Supersonic
Supersonic 's reply12 Aug 2021, 18:25
Official
Hi Alethea. 
Once again, I apologise for the frustration caused. Kindly advise which months you had been without service so I can log a case on your behalf. 
Kind regards, Nonhlanhla

Best regards,