Supersonic disturbing and woeful!!!!

I have tried taking out fibre with Supersonic since February and has been a nightmare!!!! I am a already a fixed LTE subscriber and have excellent speeds. The latency however is to high with Fixed LTE and tried signing up to fibre as our area went live in March and this is where the trouble started. I pre ordered in Feb and have not have an installation done. I have called probably 10 times to hear how far they are but each time hear my order is cancelled and would receive a call back from someone(Never happened). I begged and pleaded with supersonic to put me through to manager because no one assisted, they just logged an issue each time. Check you call records and listen to calls made from my side also check my mails from me.

I had no choice but to sign up with alternative service provider. The only issue I have is because of this poor service I will be charged for the router and whatever extra costs because I cancel with Supersonic before a year and feel this is unfair when I wanted to sign up and they refused to assist or help(once again go listen to the calls I made and e-mails) Each time someone tells me fibre is not LIVE!! I checked with Vumatel it is live. other service providers have installed fibre and is up and running yet Supersonic feeds me the line that fibre is not live.