DH
Delwyn H
1 reviews | Active since Jan 2021
16 Jan 2021, 20:50
Supersonic - Dispicable service and no care for clients
This is the most pathetic company who have no client service and never call you back. I am being charged for a 50mb line but don't even get half the speed and it is because they are using a previous tenants line at Frogfoot and the technician Larry is never available and isn't working with Frogfoot to rectify this issue. I call them 4 times a day and no one can assist. I get told that they are escalating and they will call me. Almost 1 month later - nothing. Please stay away from this despicable company.
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Replies (2)
Supersonic 's replyOfficial
18 Jan 2021, 10:42Hello Delwyn,
Apologies for the frustrating experience that you have had. Kindly note that I have escalated your complaint to technical support and we will be in touch as soon as possible to assist.
Regards,
Sandra
Apologies for the frustrating experience that you have had. Kindly note that I have escalated your complaint to technical support and we will be in touch as soon as possible to assist.
Regards,
Sandra
Supersonic 's reply18 Jan 2021, 10:42
Official
Hello Delwyn,
Apologies for the frustrating experience that you have had. Kindly note that I have escalated your complaint to technical support and we will be in touch as soon as possible to assist.
Regards,
Sandra
Apologies for the frustrating experience that you have had. Kindly note that I have escalated your complaint to technical support and we will be in touch as soon as possible to assist.
Regards,
Sandra
DH
Delwyn H's updateReviewer Update
24 Jan 2021, 09:38I still don't have this issue resolved and no one phoned me. Frogfoot needs to configure my line to a 50mb line and despite 5 calls to Supersonic a day, no one can help and no one comes back to me. This is the worst service I have ever experienced. Please stay far away from Superdonic. They should be closed down. Its been over a month and not 1 call and 1 lie after the next.
DH
Delwyn H's update24 Jan 2021, 09:38
Reviewer Update
I still don't have this issue resolved and no one phoned me. Frogfoot needs to configure my line to a 50mb line and despite 5 calls to Supersonic a day, no one can help and no one comes back to me. This is the worst service I have ever experienced. Please stay far away from Superdonic. They should be closed down. Its been over a month and not 1 call and 1 lie after the next.