Supersonic dismal customer service

Over the past month, I have spoken to 4 people at Supersonic, pleading for assistance to get me back online (my last call on 29 June). The nature of my job demands an effective and efficient Internet connection. During the last load-shedding we had, the router stopped working when the power came back on after it was off on 11 June 2021. I suspect a power surge may be the cause, but the router has no power (it does not turn on). I have respectfully asked for an exchange so that I can get back online. Every time I was told that a ticket has been logged and that someone will call me about the router exchange. To date, nobody has contacted me... Obviously, my debit order was honoured although I had no service for more than 3 weeks… A very unfair state of affairs. Supersonic received its money, but I had no service in return, amidst the fact that I pleaded for assistance. I am aggrieved and saddened by the dismal customer service, regretting that I signed up for the service in December 2020.