Supersonic disinterest.

I have never experienced customer service that is so appalling. I requested a new rooter on the 16th April and have yet to receive any communication from Supersonic. I have made several calls and this hasn’t changed anything. I was referred to a senior staff member Angie Nel and she has refused to answer calls or return calls or give feedback of any kind. This is extremely disappointing and shocking customer service. Supersonic obviously just doesn’t care