Supersonic disgusting services

I've recently relocated , cancelled my fiber line on the 1st August as I know it's a calender month u have to wait in order to cancel. Received an automated message stating an agen will be in contact with in 5-10 days. No one called, come the 1st September another debit goes off. And they should have cancelled the service. Tried calling them... They take forever to answer. Got through twice and argued my case with the agents I spoke to. I wasn't aware that I should just say I need my service moved to the new address. The agent said that's what I should do. I then told her here is a wire clipped off on the machine and they should send a team to fix it. I haven't received feedback saying someone will be sent out yet called again and there was nothing logged to my query on repairs, next time I called I was told the system isn't opening up the agent will call me once it does.... I'm still waiting for that call. I tried calling again and was on hold for 20 min then I cancelled the call. The service is disgusting and they call it a month to month contract.... If there wasn't money in my account they would have cancelled immediately....