GS
Gareth S

1 reviews | Active since Jun 2023

29 Jun 2023, 10:39

Supersonic disgusting service provided

I am writing to express my deep dissatisfaction with the services provided by your company, Supersonic. Despite canceling my contract with your company in November of last year, I have been subjected to ongoing financial losses due to unauthorized charges on my account. Theft if you ask me.

First and foremost, I must emphasize my disappointment with the lack of professionalism and customer care demonstrated by Supersonic. Upon canceling my contract, I expected all services to be terminated promptly, and any financial arrangements to be concluded in accordance with our agreement. However, this has not been the case.

To my utter dismay, I have noticed monthly deductions from my bank account, which clearly indicate that Supersonic has continued to withdraw funds from my account long after my contract was canceled. These unauthorized charges are not only a blatant violation of our agreement but also a clear demonstration of your company's disregard for ethical business practices.

I still got a call from a consultant that couldnt even give me a reference number to the call. However, the responses I have received have been nothing short of frustrating and unhelpful. Your representatives have been unresponsive, lacking in empathy, and have failed to provide any meaningful solutions to rectify the situation. This level of customer service is completely unacceptable and only exacerbates my frustration and disappointment with Supersonic.

0
Replies (1)
Supersonic
Supersonic 's reply29 Jun 2023, 11:06
Official
Good day, thank you for contacting supersonic fibre. We would like to sincerely apologize for the frustration and inconvenience caused in this matter. Kindly note that this will be escalated and dealt with. Our sincere apologies once again. Regards Supersonic Team