Supersonic Despicable Pathetic Deceiving Company

Supersonic On the 16th April 2021 I sent an email to the cancellations department giving notice to cancel my monthly subscription. I received an automated response to say they acknowledged the request. A week past I never heard from them. I phoned Supersonic and asked for cancellations but was told the department has no phone. The CSC told me no cancellation was logged hence the cancellation would have been logged on the 20th April. Subsequently I phoned Supersonic everyday since then. Nobody bothered yo phone me. A debit order was paid on the 1st May 2021. That's when I called on a daily basis to ask whether the cancellation is effected. I still upto today never received a call from Supersonic. I had a stop payment processed against the debit order for 1st June today. I called in today to talk to a manager or team leader but as usual could not talk to them.

I must make mention a consultant from Supersonic called me on the 25th May, 2021. And indicated that the whole call center and technical department need to be rearranged I am so fed up and disgusted with this company. As directed by Supersonic the service was canceled but on the website my account is still active. I wish I never dealt with them. I would be so grateful if you could help.