AN
Ashley N
1 reviews | Active since Dec 2023
13 Jan 2024, 11:07
SUPERSONIC DEFINITELY NOT SUPER!
5th Hellopeter review now..... 24 working days later.... and I'm STILL WAITING FOR MY REFUND. Supersonic keeps replying on the reviews saying they will look into it and nothing ever happens. Even emailed the CFO of the company, and so many staff members and yet I AM STILL WAITING FOR MY REFUND. I had to lodge a complaint with the ISPA because of this. I cannot believe the lack of care of Supersonic and their staff members. How can they keep money that does NOT BELONG TO THEM!
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Replies (4)
Supersonic 's replyOfficial
13 Jan 2024, 11:16Good day, thank you for contacting supersonic fibre. We would like to sincerely apologize for the frustration and inconvenience caused in this matter. Kindly note that this will be escalated and dealt with. Our sincere apologies once again. Regards Supersonic Team
Supersonic 's reply13 Jan 2024, 11:16
Official
Good day, thank you for contacting supersonic fibre. We would like to sincerely apologize for the frustration and inconvenience caused in this matter. Kindly note that this will be escalated and dealt with. Our sincere apologies once again. Regards Supersonic Team
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Ashley N's updateReviewer Update
13 Jan 2024, 11:17YIP, AND THATS WHAT I KEEP HEARING EVERY SINGLE TIME! SAME OLD STORY
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Ashley N's update13 Jan 2024, 11:17
Reviewer Update
YIP, AND THATS WHAT I KEEP HEARING EVERY SINGLE TIME! SAME OLD STORY
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Ashley N's updateReviewer Update
15 Jan 2024, 11:57STILL WAITING ON A RESPONSE!!!!
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Ashley N's update15 Jan 2024, 11:57
Reviewer Update
STILL WAITING ON A RESPONSE!!!!
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Ashley N's updateReviewer Update
16 Jan 2024, 09:502 DAYS LATER AND I AM STILL WAITING ON A RESPONSE. IS THIS WHAT YOUR ESCALATIONS LOOK LIKE? SHAME ON YOU
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Ashley N's update16 Jan 2024, 09:50
Reviewer Update
2 DAYS LATER AND I AM STILL WAITING ON A RESPONSE. IS THIS WHAT YOUR ESCALATIONS LOOK LIKE? SHAME ON YOU