WS
Warren S
1 reviews | Active since May 2022
27 Dec 2023, 15:54
Supersonic Deceptive Marketing: Promised 100 Mbps WiFi, Got Less Than 50 Mbps Instead
I upgraded my WiFi plan from 40mbs, thinking I’d finally get the blazing 100 Mbps speed advertised. But what a joke! Instead of improvement, it’s gotten worse! When I contacted Supersonic, they shuffled me off to Vuma Reach. And guess what? Vuma Reach conveniently dodged my calls and had the nerve to tell me that the 100 Mbps speed is only achievable if I’m wired in! Seriously? Why on earth sell a service claiming super-fast WiFi when you can't deliver? It’s beyond frustrating! Customers deserve truth in advertising, not empty promises and excuses!
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Supersonic 's replyOfficial
27 Dec 2023, 16:05Good day, thank you for contacting supersonic fibre. We would like to sincerely apologize for the frustration and inconvenience caused in this matter. Kindly note that this will be escalated and dealt with. Our sincere apologies once again. Regards Supersonic Team
Supersonic 's reply27 Dec 2023, 16:05
Official
Good day, thank you for contacting supersonic fibre. We would like to sincerely apologize for the frustration and inconvenience caused in this matter. Kindly note that this will be escalated and dealt with. Our sincere apologies once again. Regards Supersonic Team
WS
Warren S's updateReviewer Update
31 Jan 2024, 16:38I am absolutely furious with the appalling service I have received from both VUMA and Supersonic! I escalated my issue, and the so-called "technician" from Supersonic was practically useless and frustrated because VUMA refuses to upgrade my router to one compatible with 100 Mbps. It's beyond ridiculous that they can't get their act together!
To make matters worse, VUMA has been consistently closing my service calls logged by Supersonic without resolving my issue. I'm stuck with pathetic Mbps, and it seems like nobody at either company gives a damn about providing the service they promised.
What I want to know is, why on earth are you selling a service that you clearly cannot deliver? I've wasted so much time and money on this, and I demand immediate action to fix this mess. If you can't provide the service you advertise, then stop taking people's hard-earned money and wasting their time! I'm beyond frustrated and fed up with this pathetic service. I expect a resolution to this issue ASAP, this is fall advertising.
To make matters worse, VUMA has been consistently closing my service calls logged by Supersonic without resolving my issue. I'm stuck with pathetic Mbps, and it seems like nobody at either company gives a damn about providing the service they promised.
What I want to know is, why on earth are you selling a service that you clearly cannot deliver? I've wasted so much time and money on this, and I demand immediate action to fix this mess. If you can't provide the service you advertise, then stop taking people's hard-earned money and wasting their time! I'm beyond frustrated and fed up with this pathetic service. I expect a resolution to this issue ASAP, this is fall advertising.
WS
Warren S's update31 Jan 2024, 16:38
Reviewer Update
I am absolutely furious with the appalling service I have received from both VUMA and Supersonic! I escalated my issue, and the so-called "technician" from Supersonic was practically useless and frustrated because VUMA refuses to upgrade my router to one compatible with 100 Mbps. It's beyond ridiculous that they can't get their act together!
To make matters worse, VUMA has been consistently closing my service calls logged by Supersonic without resolving my issue. I'm stuck with pathetic Mbps, and it seems like nobody at either company gives a damn about providing the service they promised.
What I want to know is, why on earth are you selling a service that you clearly cannot deliver? I've wasted so much time and money on this, and I demand immediate action to fix this mess. If you can't provide the service you advertise, then stop taking people's hard-earned money and wasting their time! I'm beyond frustrated and fed up with this pathetic service. I expect a resolution to this issue ASAP, this is fall advertising.
To make matters worse, VUMA has been consistently closing my service calls logged by Supersonic without resolving my issue. I'm stuck with pathetic Mbps, and it seems like nobody at either company gives a damn about providing the service they promised.
What I want to know is, why on earth are you selling a service that you clearly cannot deliver? I've wasted so much time and money on this, and I demand immediate action to fix this mess. If you can't provide the service you advertise, then stop taking people's hard-earned money and wasting their time! I'm beyond frustrated and fed up with this pathetic service. I expect a resolution to this issue ASAP, this is fall advertising.