Supersonic !!!!

I placed an order with Supersonic fibre on the 10 September 2020, On 1 October a technician from Vodacom came in to install the cables into my home.(20 days after order, which was over SLA as the agreement is 7-14 days) On the 3rd of October I then followed up to find out when will delivery of the router happen as I have been waiting for 23days now. After alot of back and forth from the call center I requested that the router gets couried to me. An email was sent with my user profile and logins. I recieved the router on Monday the 5th of October, but the router wont connect to the internet. Again I call the call center spending countless hours on the phone with them two days in a row, no one could figure out why I have no internet connection, spoke to technical support and customer service supervisors that advised there are 2 profiles under my name and one needs to be deleted, and the only person that could do this was person from their JHB offices. The same person that they had been escalating to and did not resolve the query. After many phone calls and battles with the CS call center I was informed that they will send out a technician, the technician never came out just telephonically reconfigured the profile, and advised the problem lies with Vodacom, Vodacom that came out 7days ago, none of the call center staff was able to pick that up.

Today is day 28 without internet access. Although they're service level agreement is 7-14days.

Supersonics service is appalling.