Supersonic

I wrote an review regarding a matter on the 11 of November 2022. The problem came that you could not find the router that was received and signed by you on the 28th of October already. I received feedback on on the 20th that they have finally found it and that the credit note is being processed by the accounts department. How long can it take to issue a credit note and pay out a refund????? It took you 3 weeks just to find the router, how long will it take to pay out a refund? Funny how if I miss 1 payment your services are cancelled immediately but when you have to pay out a credit note it takes longer that a month!!This is pathetic to say the least!!!!