Supersonic - Customer Service SUPER PATHETIC!!

Supersonic....the customer service is HORRIBLE.

I have been trying for two weeks now to SPEAK to someone but you just don't get through, the only people answering their phone in a barely reasonable time is the salespeople and the people you follow up with on your order.

I sent a WhatsApp message at 10:29 this morning, at 14:35 I received a response "I have transfer you to the relevant department to assist you with your query". It is now 15:41 - absolutely NOTHING!!!!!!

I sent an email at 10:40 am and 10:43 am to 6 different email addresses, I received a "Read" report from one of the people I copied into the email at 15:39.

Once they have you as a customer, you are treated like you are nothing, but damn, don't pay your account - if I had to pay my account the way I receive customer service, Supersonic would never be paid.

I will be cancelling my wifi with Supersonic and I will be finding another service provider that is more open to actually provide Customer Service as it should be done.