Supersonic customer Service sucks!!!!

The worst customer service experience ever - on the 8th no service at 7 am. Tried to report by WhatsApp a fault reporting service that I’ve used successfully several times before. They tell me to call a number. I was on the phone holding for 40 mins, moved from caller 21 to 1 spoke to someone who immediately said I have to transfer you and I moved back to caller 20!!! Finally, after an hour of holding, I spoke to someone who told me scheduled maintenance due to be done e early hours of the 7th hadn’t happened Was happening now, and they had no idea how far the sub contractors were because they couldn’t reach them. That they would send out a comm in a few hours..

At 11 I complained on Twitter - message and naming them. No response. You know when they respond on twitter? Today! I got no fault report ref, not on WhatsApp, not on Twitter, not as a result of my phone call. Service was restored at 12.30 - over 5 hours later and I am still waiting for comms from supersonic

And whoever has is manning their twitter message feed does not understand customer service at all - this is what I got from them eg: “Do you want a reference for a fault that no longer exists? *LM“ And “ We have not had a service outage. If your line was down then it was not due to any outages from Supersonic. *LM” Does that sound like they give a damn about their customer? I sent screen shots of time on the phone and my WhatsApp complaint attempts - and they made no comments on those

Still no response on why their WhatsApp fault reporting doesn’t effectively exist any longer or why they are moving backwards to phone reporting...

Time to find someone new - suggestions?