Supersonic Customer Service is Non-Existent

Supersonic Customer Service is Non-Existent

I app**** for MTN Supersonic Fibre on 11 June 2025, with clear instruction that the service should only start on 1 August 2025, along with a 3-month promotional discount. Despite this, the line was activated prematurely in June, and I was wrongly billed R472.23 on 1 July, even though the invoice shows R269.00.

Worse, I have never had any working internet, despite constant follow-ups, logged tickets, and countless calls. Supersonic keeps claiming the line is active—but I continue to receive "no internet" errors, and absolutely no assistance has been provided for over a month.

To top it off, the address on the invoice is incorrect and not where the service was to be installed.

Supersonic’s customer service is non-existent, and the lack of urgency or accountability is unacceptable. I demand:

A corrected bill and refund for services not delivered

Fixing the service and incorrect address immediately

A proper investigation into this mess

If this isn't resolved urgently, I will escalate to ICASA and seek further action.