CH
Chris H
1 reviews | Active since Feb 2022
01 Feb 2022, 16:23
Supersonic customer service doesn't exist!!!!!!!!
I have been trying to resolve a billing query with supersonic for over a year now. The only communication I have received from them in the last 6 months is an invoice!! I again tried to resolve this on the 11th of January this year and surprise, surprise, no reply! Now i have been disconnected and the call centre are useless. Please will someone from averagesonic get in touch with me so we can sort this out once and for all!!!
Helpful (0)
Replies (7)0
Replies (7)
Supersonic 's replyOfficial
01 Feb 2022, 18:19Good day Chris,
Thank you for reaching out to Supersonic. I apologise for the frustration caused. Kindly be advised that I will be looking into this query and provide feedback.
Kind Regards,
LB
Thank you for reaching out to Supersonic. I apologise for the frustration caused. Kindly be advised that I will be looking into this query and provide feedback.
Kind Regards,
LB
Best regards,
Supersonic 's reply01 Feb 2022, 18:19
Official
Good day Chris,
Thank you for reaching out to Supersonic. I apologise for the frustration caused. Kindly be advised that I will be looking into this query and provide feedback.
Kind Regards,
LB
Thank you for reaching out to Supersonic. I apologise for the frustration caused. Kindly be advised that I will be looking into this query and provide feedback.
Kind Regards,
LB
Best regards,
CH
Chris H's updateReviewer Update
01 Feb 2022, 19:11This has taken me to write this review for you to acknowledge a customer of about 5 years. I am deeply disappointed in your overall lack of customer service. I have sent numerous e mails to your accounts department to resolve this but you chose the route of cutting me off. Can’t begin to explain how unhappy I am, I expect this to be resolved by 12pm tomorrow or you can wave my business goodbye. Chris.
CH
Chris H's update01 Feb 2022, 19:11
Reviewer Update
This has taken me to write this review for you to acknowledge a customer of about 5 years. I am deeply disappointed in your overall lack of customer service. I have sent numerous e mails to your accounts department to resolve this but you chose the route of cutting me off. Can’t begin to explain how unhappy I am, I expect this to be resolved by 12pm tomorrow or you can wave my business goodbye. Chris.
Supersonic 's replyOfficial
01 Feb 2022, 21:07Good Day Chris,
I apologise to asking this of you, may you kindly give me brief of your billing query so that i can assist.
Is there a payment you made that is not reflecting on the account?
Looking forward to your respond.
Regards,
LB
I apologise to asking this of you, may you kindly give me brief of your billing query so that i can assist.
Is there a payment you made that is not reflecting on the account?
Looking forward to your respond.
Regards,
LB
Best regards,
Supersonic 's reply01 Feb 2022, 21:07
Official
Good Day Chris,
I apologise to asking this of you, may you kindly give me brief of your billing query so that i can assist.
Is there a payment you made that is not reflecting on the account?
Looking forward to your respond.
Regards,
LB
I apologise to asking this of you, may you kindly give me brief of your billing query so that i can assist.
Is there a payment you made that is not reflecting on the account?
Looking forward to your respond.
Regards,
LB
Best regards,
CH
Chris H's updateReviewer Update
01 Feb 2022, 21:12All the info you require has been previously sent to ***
CH
Chris H's update01 Feb 2022, 21:12
Reviewer Update
All the info you require has been previously sent to ***
CH
Chris H's updateReviewer Update
02 Feb 2022, 11:11I made a double payment yesterday as a show of good faith. All the talk of allowing me to pay off the balance, if there is a balance payable seems to have stopped now! after ignoring me for months you decided just to disconnect me. So here's a proposal, re connect my fibre and worse case scenario i'll catch up the balance over 3 months. i Feel i'm being more than fair and giving you guys a chance to redeem yourselves
CH
Chris H's update02 Feb 2022, 11:11
Reviewer Update
I made a double payment yesterday as a show of good faith. All the talk of allowing me to pay off the balance, if there is a balance payable seems to have stopped now! after ignoring me for months you decided just to disconnect me. So here's a proposal, re connect my fibre and worse case scenario i'll catch up the balance over 3 months. i Feel i'm being more than fair and giving you guys a chance to redeem yourselves
Supersonic 's replyOfficial
02 Feb 2022, 12:23Good day Chris,
Thank you for reaching out to Supersonic.
Kindly send me proof of payment for yesterday's payment to my email address (***) as it's not yet reflecting on our side so that I can assist you rapidly. Furthermore, please be advised that payment arrangement is done via debit order (I have emailed you the Debit Order mandate), and the remainder of the balance paid over 3 months will be added to your monthly account.
NB: Debit Order run dates are monthly on the following dates:
8th,15th, 25th, 26th, 27th, 28th, month-end, and the 1st.
Kind regards,AM
Thank you for reaching out to Supersonic.
Kindly send me proof of payment for yesterday's payment to my email address (***) as it's not yet reflecting on our side so that I can assist you rapidly. Furthermore, please be advised that payment arrangement is done via debit order (I have emailed you the Debit Order mandate), and the remainder of the balance paid over 3 months will be added to your monthly account.
NB: Debit Order run dates are monthly on the following dates:
8th,15th, 25th, 26th, 27th, 28th, month-end, and the 1st.
Kind regards,AM
Best regards,
Supersonic 's reply02 Feb 2022, 12:23
Official
Good day Chris,
Thank you for reaching out to Supersonic.
Kindly send me proof of payment for yesterday's payment to my email address (***) as it's not yet reflecting on our side so that I can assist you rapidly. Furthermore, please be advised that payment arrangement is done via debit order (I have emailed you the Debit Order mandate), and the remainder of the balance paid over 3 months will be added to your monthly account.
NB: Debit Order run dates are monthly on the following dates:
8th,15th, 25th, 26th, 27th, 28th, month-end, and the 1st.
Kind regards,AM
Thank you for reaching out to Supersonic.
Kindly send me proof of payment for yesterday's payment to my email address (***) as it's not yet reflecting on our side so that I can assist you rapidly. Furthermore, please be advised that payment arrangement is done via debit order (I have emailed you the Debit Order mandate), and the remainder of the balance paid over 3 months will be added to your monthly account.
NB: Debit Order run dates are monthly on the following dates:
8th,15th, 25th, 26th, 27th, 28th, month-end, and the 1st.
Kind regards,AM
Best regards,
Supersonic 's replyOfficial
02 Feb 2022, 13:42Good day Chris,
As per our telephonic conversation, I have received 2 proof of payments dated 01/02/2022, and I will be calling you at 14h15 to confirm that your internet is back online.
Kind regards,
AM
As per our telephonic conversation, I have received 2 proof of payments dated 01/02/2022, and I will be calling you at 14h15 to confirm that your internet is back online.
Kind regards,
AM
Best regards,
Supersonic 's reply02 Feb 2022, 13:42
Official
Good day Chris,
As per our telephonic conversation, I have received 2 proof of payments dated 01/02/2022, and I will be calling you at 14h15 to confirm that your internet is back online.
Kind regards,
AM
As per our telephonic conversation, I have received 2 proof of payments dated 01/02/2022, and I will be calling you at 14h15 to confirm that your internet is back online.
Kind regards,
AM
Best regards,