1 reviews | Active since Sept 2020
SUPERSONIC CUSTOMER SERVICE AND ACCOUNTING DEPARTMENT IS HORRIFIC
Horrible and disgusting service!!!
I notified them of my intention to move from one unit to the next within the same complex (l gave them more than 30 days notice) l was told that it can be done and no one told me if there were costs involved. I moved to the new unit on 01/01/20 , only for one of their technician to call me 15 days later wanting to come and discontinue my service then l explained that its a transfer which they then come out to do. They billed me for the FULL MONTH and was charged some cancellation fee yet l had asked for a transfer, l then inquired from January communicating via email to Sibusiso Sibasa who eventually escalated it to Minnah Bord after almost two months of not being helped. Minnah promised to help but it was only lip service , the more l inquired the more l saw CREATIVE ACCOUNTING with the cancellation fees being spread over my other payments so that my statement would read like l currently owe them yet l have been paying them.
Out of frustration l called their call centre inquiring to speak to the company CEO only to be persuaded by a woman called Marcia that she can get it resolved quickly and whenever l call l should ask after her because she knows by case but now she is avoiding my calls with sporadic email communication which only tells me its another run around , its now a month and counting with Marcia.
Take note that this issue is now 9 MONTHS OLD, S**** SERVICE I MUST SAY.
They are fast to take your business but when you encounter problems which they would have caused , one is guaranteed of NO SERVICE AT ALL
Apologies for the unsatisfactory service that you have received. Kindly note that your complaint has been escalated and we will be in touch as soon as possible to assist.
Regards,
Sandra
Apologies for the unsatisfactory service that you have received. Kindly note that your complaint has been escalated and we will be in touch as soon as possible to assist.
Regards,
Sandra
Its now very difficult to believe you as a company as everyone has promised to resolve this issue but it simply ends with disappointment ,it might have been helpful if you have given me a time frame of when you would have assisted or even a date to communicate back to me of what is happening.
Please mind you its now NINE MONTHS DOWN THE LINE
Its now very difficult to believe you as a company as everyone has promised to resolve this issue but it simply ends with disappointment ,it might have been helpful if you have given me a time frame of when you would have assisted or even a date to communicate back to me of what is happening.
Please mind you its now NINE MONTHS DOWN THE LINE
The next day l received a call from Ryan who sounded good and told me that the transfer or cancellation had been waived though l still need to see my statement to confirm this. Ryan further told me there was another outstanding amount that he would investigate and revert by Monday but l told him that lets push it for Wednesday as he said his workload is hectic but l haven't heard from him now its Thursday nor the email he promised to write soon after our call...seriously???
Regards,
The next day l received a call from Ryan who sounded good and told me that the transfer or cancellation had been waived though l still need to see my statement to confirm this. Ryan further told me there was another outstanding amount that he would investigate and revert by Monday but l told him that lets push it for Wednesday as he said his workload is hectic but l haven't heard from him now its Thursday nor the email he promised to write soon after our call...seriously???
Regards,
Truly tired of following up , l don't know what to say anymore except giving you bad publicity intensively if l don't get this matter resolved in this week.
#SUPERSONICPOORSERVICE #SUPERSONIC #NINEMONTHS [check on these harsh tags starting on Saturday on all major social media platforms]
Kind Regards,
Walter
Truly tired of following up , l don't know what to say anymore except giving you bad publicity intensively if l don't get this matter resolved in this week.
#SUPERSONICPOORSERVICE #SUPERSONIC #NINEMONTHS [check on these harsh tags starting on Saturday on all major social media platforms]
Kind Regards,
Walter
Unfortunately l cant testify to seeing your said correspondence to me however please email me my latest statement so l be satisfied and l will also let the world know that indeed you have resolved the issue.
Regards,
Unfortunately l cant testify to seeing your said correspondence to me however please email me my latest statement so l be satisfied and l will also let the world know that indeed you have resolved the issue.
Regards,
I have had the opportunity to see my statement , first of all thank you for FINALLY resolving part of the problem but l still don't understand why l should have an outstanding amount in 30 days yet l know l have paid you all your money , could you kindly explain how you arrived at this or perhaps someone call to explain. I have emailed accounts all my proof of payments including the last month one , if you want it l can send through AGAIN , provided you give me the email address to send to
Please note l will not go ahead with the hashtags at least for now as the issue isn't fully resolved
Regards,
I have had the opportunity to see my statement , first of all thank you for FINALLY resolving part of the problem but l still don't understand why l should have an outstanding amount in 30 days yet l know l have paid you all your money , could you kindly explain how you arrived at this or perhaps someone call to explain. I have emailed accounts all my proof of payments including the last month one , if you want it l can send through AGAIN , provided you give me the email address to send to
Please note l will not go ahead with the hashtags at least for now as the issue isn't fully resolved
Regards,
Let me get one of the billing agents to call you to assist.
Regards,
Sandra
Let me get one of the billing agents to call you to assist.
Regards,
Sandra