SuperSonic - Customer Retention S**** Set = 0 - WiFi Router Provided = 0

SuperSonic took 2 weeks to replace a brand new router CPE2000 that was faulty with another CPE2000 that was just slightly faulty - You pay for a 20/20 symmetric line they give you a device that pulls down 4 and pushes up 5 - Madness - I asked them for the router (HUAWEI) which their call center said would be assigned to me because I've used one before and it's a decent device - I've sent numerous emails to their cancellation department, I've interacted with their useless chatbot, I've spent over 2 hours on hold over the last week trying to find out what the process is to escalate this past a poor helpdesk support person who is reading off a script - NOTHING - Not a call back - Not an email back - This is an unattended email box - THEN WHY HAVE ME EMAIL IT if it's unattended - Please don't waste your time trying to save a few rands - Go to a better known provider - Ask for ANY DEVICE other than a CPE2000 - I'm forced now to have to go to my bank and place a stop order against them - Customer Retention S****s ZERO - Management Interest = 0 - Poor technical staff can't help me - Tell me it's best I go and buy my own WiFi device! What? Every single competitor is leasing TPLINK or HUAWEI or something other than that CPE2000 JUNK to their clients - And I must go and buy my own. Very disappointing MTN and SuperSonic - Very - Very Disappointing -