SUPERSONIC CUSTOMER CONTACT

Thanks for the reply Nonhlanhla. I have been your customer for some at least two years Account number S3223 on a 20/2 paying R 849 pm. In April 2021 I saw a third party advert offering Supersonic 20/20 at R 845. I called and they said they would upgrade my existing to supply the better 20/20 at the lesser price. The 3rd party sent forms and I completed the same. I then got a call to say technicians were coming to install at the same address. I said no need to install as during Covid they had increased remotely without visiting site what needed now. The 3rd party referred me to Supersonic and I explained to your offices. The lady I spoke to said 20/2 does not exist at R 849 so I asked then what was I paying for. She then checked and said it was discontinued however I was still in that package. I then took offence and told her so. I asked how is that a 3rd party offers me your a better package of yours a a cheaper rate, but you have never come to me your client and said by the way we can offer you this as we have actually done away with what you are paying for each month. She said they would address my upgrade. I got an SMS saying upgrade done and I then started paying R 845 a month on my account S3223. I then got a separate invoice on account S*** for R 1605 and also a debit off my bank account for services delivered to my same address. What is this for and why. This is the matter I want resolved please.

Thanks

New account is S ***

Thank you but why can one just not talk to someone.

So after Nonhlanhla said they would sort it out and after a call from someone who said they would fix it, I again received an invoice for an alternate account number for R 1605. My account is S3223 and Supersonic debited R 1605 on an account that is not mine account with them