Supersonic Customer “care” laughable

COMPLAINT I have struggled with SuperSonic’s service on and off for more than 6 months now. Below is the final straw complaint which has been ongoing for two weeks.

Please see attached for my account information. Since there is no email address for customer service on your website, I have had to send this complaint to where my money goes to. Complaint 1: My account still reflects LTE, despite having called and mailed for almost a year to explain that I converted to fibre. Although credits have been passed, I am still being billed for LTE. Complaint 2: I have been without fibre for more than a week. I have spent close on 240 cellphone minutes to your technicians (feel free to review the recordings, as they are there for “training” purposes) as well as arranging for a Vuma technician to come out and check the fibre line. Yesterday, upon my third phone call to your centre, I was informed that Supersonic has CANCELLED the fibre line. This is morose negligence, which has resulted in more than a week of downtime for me and loss of income. I am extremely dissatisfied with your service, and despite all my best efforts to call in and resolve the issues, I am getting nowhere with Supersonic. As I write this, my fibre is still not restored. I was promised on three separate occasions (again, please review the recordings) to be called back with a follow up, and have yet to receive a call. The absolute last straw yesterday was to be told by the customer “care” agent that the only thing I can now do is wait. I am shocked. My phone number is *** *** ****. I expect an immediate resolution to my issue and a call to confirm such.

Needless to say, I have not received a phone call, or my query resolved.