AK
Alex K

1 reviews | Active since Nov 2021

26 Nov 2021, 10:13

Supersonic company of HELL!

This is the worst customer service I have ever experienced. My fibre has now been disconnected for two weeks, I have spoken to multiple consultants and not one person has phoned me back.

I have now cancelled my service and no one wants to acknowledge my emails. They phone me back then drop the call or tell me that they going to send me a confirmation email then no one ever does (Also you can't cancel on Whatsapp, don't know why they have this). Every time I speak to a new person they say no cancellation has been processed. How do you cancel with these people? Pathetic.

Anyone reading these reviews should seriously reconsider joining Supersonic, you could do much better and avoid a road of hell.

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Replies (1)
Supersonic
Supersonic 's reply26 Nov 2021, 11:12
Official
Good morning Alex

Thank you for contacting Supersonic Fiber, apologies for the inconveniences caused please hang in there while one of our Superstars will be in touch with you shortly, thank you.

Warm regards
WN