LA
LYTHEN A

1 reviews | Active since Nov 2019

30 Sept 2023, 21:27

Supersonic *********** company

Hi everyone I post a review regarding supersonic on the 16th September 2023,today is the 30th September and I would just like to once again make you guys ware of how things went from bad to worse, actually supersonic has become my worse nightmare. After I post the review on the same day I was contact by a lady called Phumzile Hlongwane who promised me that she will make sure that she will meet my request on the 18th September on the Monday when the finance department is operational. I contacted he the Monday via email to remind her but things as he said is just one big help of a nightmare, just to explain my situation again so that everyone must make sure that it won't happen to them. 1. They started to deducted money out of my account twice every month all of a sudden. 2. When I asked them why i was told there was months I never made payment, apparently debit orders did not go through plus the charged me for a router I never return. 3. All I request from them was ok break up to me the arears wich they say I owe them, meaning only indicate all the months, the excact dates that my debit orders did not go through plus the routers money and also how much of my arears the deducted already and what is the balance. 4. I told them that I want to go and get all the bank statement from my bank so I can check and compare all the dates that they told me the debit orders the not go through. 5. Only thing happening now is the send me from post to pillar and the empty promises and lying is non stop. 6.well I just can not get supersonic to proof to me that I eventually did not pay and that I was actually in arears and all the interest they put on this arears and also how much was the arears and how of the arears I paid up to date. Well guys the refuse to meet my requirements and as things stands now I being out of work with stress because of supersonic I could not pay all my debit orders and I am am in a very bad financial position now and with tommorow going to be the 1st I am under tremendous stress just because I don't know what they going to do. I am sure that there is ***** in that company and employers is *****ing customers money because they don't physically have office's where you can walk in and ask what is happening with my account, and this make it so easy for employees to take money out of customers account. How can such a big company not being able to supply me with such a simple request. I am at this moment busy with researching advise from some of my lawyers friends and will very soon sue them. I asked Phumzile to provide me with the revellent person for my lawyers to contact but she just don't reply on my emails and just just can not tell me the truth but just continue to lie. So please everyone be very carefull with supersonic, I would suggest stay away from them. Lythen Abdul ( account under Carly Abdul).

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Replies (1)
Supersonic
Supersonic 's reply01 Oct 2023, 08:21
Official
Good day, thank you for contacting supersonic fibre. We would like to sincerely apologize for the frustration and inconvenience caused in this matter. Kindly note that this will be escalated and dealt with. Our sincere apologies once again. Regards Supersonic Team