Supersonic Client negligence

On Thursday the 5th of April 2022, I called Supersonic to report a fiber outage in my house which happen on Tuesday the 3rd and since we had load shading my initial reaction was it was related to load shedding they will restore it. I haven't had internet since then and I paid for the service I am not using, which seems they are not interested in resolving because if they were interested, they would have resolved it by now.

I would like Supersonic to resolve this issue today by the end of business hours and if they don't I would like to be fully refunded and I would like to get a new services provider. If they do not they must give me an alternative for me to stay connected because I paid for the service I am not using.