SUPERSONIC charges fees after saying they won't

Pretty disappointed at this ISP. I had to downgrade due my line due to uncer*****y with my income at this moment. I sent a Whatsapp to support and asked for it to be done the following month.

I also specifically asked if I will be charged a migration fee, and was told not at this time. So I went ahead. BUT low and behold this month I get a invoice with a R750 migration fee.

What I find cheeky about this is while other providers double speeds for free for clients #octotel and Supersonic stays mum and rather charge their loyal customers.

Supersonic should know that customers like myself will think with our feet and change providers that are inhumane and show their customers no compassion Therefore I want to request that my service be cancelled with ASAP and that this fee be reversed from my account.

Thank you.