Supersonic CEO personal follow-up - thumbs up!

Received a personal call from Supersonic CEO #calvincollet late afternoon, following up on issues I experienced with my new ISP installation. He wanted to know if my issues were sorted, which I confirmed (2 consultants were tasks to visit me and fix the issues experienced). Calvin gave a personal apology for the service received and issues I experienced. I do value this, since top management at most service provider companies just don't seem to care anymore about customer service. This type of interaction is to be recommended.