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itumeleng I
1 reviews | Active since Mar 2014
03 Aug 2021, 13:12
SuperSonic CEO Customer Service really sucks but please release my Fibre Line
Supersonic service is **********, with no sense of accountability or care for customers. Im over escalating as no one bothers to answer or do anything. After multiple tickets via the Call Centre and Twitter logged tickets to escalate since 9 July to get my settlement exit amount, no response at all. After a painfully nagging for the claw-back figure, its fully settled but Supersonic is still holding up the release my fibre line. All I am asking for Mr Calvin Collett and team is to release my line and never ever have to deal with your Brand. It really sucks!!. This are all the tickets (CAS-701738M-7B0P5; CAS-723365-M0V3P2; CAS-720983-T6H9H9; CAS-701714-T2B0W0; CAS-701724-S7X8R4.
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Replies (2)
Supersonic 's replyOfficial
04 Aug 2021, 13:15Good day Itumeleng.
I apologise for the frustration caused. Kindly be advised that I will be looking into your query.
Kind regards, Nonhlanhla
I apologise for the frustration caused. Kindly be advised that I will be looking into your query.
Kind regards, Nonhlanhla
Supersonic 's reply04 Aug 2021, 13:15
Official
Good day Itumeleng.
I apologise for the frustration caused. Kindly be advised that I will be looking into your query.
Kind regards, Nonhlanhla
I apologise for the frustration caused. Kindly be advised that I will be looking into your query.
Kind regards, Nonhlanhla
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itumeleng I's updateReviewer Update
04 Aug 2021, 13:30This reply is a PR stunt. I got it in all 6 tickets I logged with Supersonic. I got the same in all Tweets I sent to Supersonic. You all do not care! Clearly no one is held accountable. No sense of customer service. Your service is pathetic, beyond professionalism. You had 35 days notice period yet failed to give me my settlement statement in time. Worse, I fully settled your bills and failed to release my fibre line 4 business days later. That is rotten service!! So keep the apology and your kind advise to yourself, its meaningless.
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itumeleng I's update04 Aug 2021, 13:30
Reviewer Update
This reply is a PR stunt. I got it in all 6 tickets I logged with Supersonic. I got the same in all Tweets I sent to Supersonic. You all do not care! Clearly no one is held accountable. No sense of customer service. Your service is pathetic, beyond professionalism. You had 35 days notice period yet failed to give me my settlement statement in time. Worse, I fully settled your bills and failed to release my fibre line 4 business days later. That is rotten service!! So keep the apology and your kind advise to yourself, its meaningless.