AJvV
Aloma Janse van Vuuren
1 reviews | Active since Sept 2021
07 Sept 2021, 11:32
Supersonic -Cancellation
Cancelled my fibre in July still struggling to get my line release they have no service and no one can assist, you hold on literally for 2 to 3 hours just to speak to someone who are not able to assist, there is no words to describe there service or knowledge. I really do not know what to do anymore
Helpful (0)
Replies (5)0
Replies (5)
Supersonic 's replyOfficial
07 Sept 2021, 11:43 Good day Aloma.
Thank you for reaching out to Supersonic. I apoloise for the frustration caused. Kindly be advised that I will be looking into your query.
Kind regards, Nonhlanhla
Thank you for reaching out to Supersonic. I apoloise for the frustration caused. Kindly be advised that I will be looking into your query.
Kind regards, Nonhlanhla
Supersonic 's reply07 Sept 2021, 11:43
Official
Good day Aloma.
Thank you for reaching out to Supersonic. I apoloise for the frustration caused. Kindly be advised that I will be looking into your query.
Kind regards, Nonhlanhla
Thank you for reaching out to Supersonic. I apoloise for the frustration caused. Kindly be advised that I will be looking into your query.
Kind regards, Nonhlanhla
AJvV
Aloma Janse van Vuuren's updateReviewer Update
07 Sept 2021, 12:04Been on the phone today 1st time on hold for 30min spoke to someone who cut the call, I phoned back and been on hold for over an hour now again no emails get answered back as well I just need my line to be release as my line was downgrading to a 10/2 line with out my knowledge and I still paid for a 10/5 line as per my contract this is BREECH OF CONTRACT
RELEASE MY LINE
RELEASE MY LINE
AJvV
Aloma Janse van Vuuren's update07 Sept 2021, 12:04
Reviewer Update
Been on the phone today 1st time on hold for 30min spoke to someone who cut the call, I phoned back and been on hold for over an hour now again no emails get answered back as well I just need my line to be release as my line was downgrading to a 10/2 line with out my knowledge and I still paid for a 10/5 line as per my contract this is BREECH OF CONTRACT
RELEASE MY LINE
RELEASE MY LINE
AJvV
Aloma Janse van Vuuren's updateReviewer Update
07 Sept 2021, 12:30Your customer service do not have a clue what they are doing finally got through after an hour and he just put me on hold again
I am sending my cell phone account to Supersonic as well to pay, how can NO one knows what they are doing, and how can no one get back to you? And how can you have a customer care line and you on hold for hours at a time with NO assistance???
Release my line TODAY
I am sending my cell phone account to Supersonic as well to pay, how can NO one knows what they are doing, and how can no one get back to you? And how can you have a customer care line and you on hold for hours at a time with NO assistance???
Release my line TODAY
AJvV
Aloma Janse van Vuuren's update07 Sept 2021, 12:30
Reviewer Update
Your customer service do not have a clue what they are doing finally got through after an hour and he just put me on hold again
I am sending my cell phone account to Supersonic as well to pay, how can NO one knows what they are doing, and how can no one get back to you? And how can you have a customer care line and you on hold for hours at a time with NO assistance???
Release my line TODAY
I am sending my cell phone account to Supersonic as well to pay, how can NO one knows what they are doing, and how can no one get back to you? And how can you have a customer care line and you on hold for hours at a time with NO assistance???
Release my line TODAY
AJvV
Aloma Janse van Vuuren's updateReviewer Update
07 Sept 2021, 13:58Please can I get some feedback
AJvV
Aloma Janse van Vuuren's update07 Sept 2021, 13:58
Reviewer Update
Please can I get some feedback
AJvV
Aloma Janse van Vuuren's updateReviewer Update
09 Sept 2021, 13:25Afternoon its been 2 days with NO reply
This is what I mean there is NO service at Supersonic
I need my line release HOW DIFFICULT is it
This is what I mean there is NO service at Supersonic
I need my line release HOW DIFFICULT is it
AJvV
Aloma Janse van Vuuren's update09 Sept 2021, 13:25
Reviewer Update
Afternoon its been 2 days with NO reply
This is what I mean there is NO service at Supersonic
I need my line release HOW DIFFICULT is it
This is what I mean there is NO service at Supersonic
I need my line release HOW DIFFICULT is it