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TK
Tian K

1 reviews | Active since Oct 2023

05 Oct 2023, 11:49

Supersonic: Cancelation Service & Non-Refund

I’ve requested the cancelation of my subscription in March 2022. This was however never actioned by Supersonic, yet the data connection was seemingly cancelled, whilst the monthly debit order remained.

I made several attempts over an extended period to have this resolved without success. During my last attempts, quick feedback was provided, with many promises to provide feedback on my requested refund (approximately 16 Months). But once the rooter had eventually been collected, there has been no feedback or even any responses to any of my latest requests for an update.

I’ve also requested a copy of my contractual agreements for my perusal and again, no feedback has been received from 7 September 2023.

It is evident that the business is very quick to take your money, even when no service is provided in return. But when they must review and possibly refund, then they merely ignore you and hoping you will rather go away.

The service has been terrible, and I can only question the integrity of this business.

0
Replies (2)
Supersonic
Supersonic 's reply05 Oct 2023, 12:03
Official
Good day, thank you for contacting supersonic fibre. We would like to sincerely apologize for the frustration and inconvenience caused in this matter. Kindly note that this will be escalated and dealt with. Our sincere apologies once again. Regards Supersonic Team
TK
Tian K's update06 Feb 2024, 17:07
Reviewer Update
4 months after my previous review about the shocking customer service – yet it is still not resolved. Initially I received quick feedback from Max Weiss after the review and he noted: “I did manage to trace everything back and found that Supersonic did made a mistake, Supersonic did sent a sim card under your account to another client by mistake and that explains why there is usage under that sim card until end of June 2023. I am so so sorry for this and I am currently busy getting all the facts together to submit a credit note for the usage that we wrongfully invoiced you for” Now, 7 emails later to Max and not a single response nor feedback about the refund owing - similar to his original poor service and communication. Can someone please revert and/or just resolve the matter.