Supersonic - Call them if you want to be miserable

I am mostly upset that "Zero Stars" are not possible!

If you expect anything resembling an easy process and pleasant interactions under no circumstances, must you work with Supersonic!

Complaint 1: Installation and activation of my line at a previous rental property took forever and the supposed consultant on the other end of the line had no idea how to sort out the problem. Ok, internet was up and running 3 weeks and many thousands of Rands in mobile data later

Complaint 2: While planning to move to a new address I tried to use the "relocate service" button on the website. Of course, this didn't work, and I had to phone a consultant after spending heaven knows how long with their abominable WhatsApp line. Getting to a person to help you with these guys on their phone line takes at least 15 minutes, every single time.

And don't think you can get anything sorted out in one call, because the person you talk to inevitably have to escalate. Then of course they don't call back. And then you have to do the whole thing over. Wash, rinse and repeat ad nauseum

Anyway, got someone on the line to help me eventually who said I must cancel the line before I can select relocate service. Makes no sense, but I need to get this done so I cancel the internet at the previous house in the first week of November 2024 for the service to end 31 December 2024 and make the arrangements for installations at the new address.

I arrange try to arrange with them to do the installation during the first week of December 2024 at the new address (400m away from the previous location) because that is when the building will be ready. They then said I have to arrange with the service provider. OK.

Good luck reaching them! Eventually got in touch with the supplier and made the arrangements only for them to announce two days later (Mid November 2024) that they are on site and cannot install because the builders are still busy. Go figure. At this point nothing can surprise me anymore. After many hours of calling and making arrangements I eventually got the installation done the second week in December.

Complaint 3: I keep on getting billed for both services!! Phoned them again (set aside an hour of your life) about the issue only to be informed that I never cancelled the previous service. Magnanimously they offer for me to cancel it from the February. This is of course not acceptable!!

Now I am waiting for them to call me back because the agent could not even get their manager to "approve" the fact that they won't charge me for February. They needed to go to the manager's manager!! Unbelievable, but at this point certainly not surprising!

Rating to myself in dealing with Supersonic: Keeping my cool on the phone 0/5 (This is of course, was not possible to start with, nonetheless I try to hold myself to some kind of standard which I completely failed to achieve in this instance) Not realizing that this is the worst possible internet provider when I first interacted with them during January 2024: 0/5 Being a good citizen and writing up complaint 1 when it occured: 0/5 Updating this post if they miraculously do something constructive to resolve the issue: ?/5. We wait and see....