SUPERSONIC CALL CENTRE....RATHER CALL COJ OR TELKOM. IT WILL BE A BETTER EXPERIENCE

Item: Supersonic
Rating: 1
Author: Ian M

DEALING WITH THE CALL CENTRE IS LIKE PULLING TEETH! I EVENTUALLY GOT THROUGH AND ASKED IF I COULD TALK TO CALCIN COLLETT (THE MD) NO CHANCE! SOMEONE ELSE SENIOR? YES CALL ***. I WAS ASSURED IT WAS NOT THE USUAL CALL CENTRE. IT WAS ..AFTER 37 MINUTES OF HOLDING I PUT DOWN. DEAL WITH SUPERSONIC WITH SERIOUS CAUTION!!

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Replies (3)

Supersonic 's replyOfficial

14 Jul 2020, 17:41

Hello Ian,

One of our agents has been trying to get hold of you today to no avail. Kindly respond with a suitable time for him to phone you tomorrow so that we can assist in resolving your issue.

Regards,
Sandra

Supersonic 's reply14 Jul 2020, 17:41

Official

Ian M's updateReviewer Update

15 Jul 2020, 12:37

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Ian M's update15 Jul 2020, 12:37

Reviewer Update

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Supersonic 's replyOfficial

16 Jul 2020, 08:45

Hello Ian,

I have just confirmed with support that a tech is scheduled to come out to you tomorrow. Kindly confirm that this has been communicated to you?

Thanks so much
Sandra

Supersonic 's reply16 Jul 2020, 08:45

Official

Hello Ian,

I have just confirmed with support that a tech is scheduled to come out to you tomorrow. Kindly confirm that this has been communicated to you?

Thanks so much
Sandra