CM
Craig M
1 reviews | Active since Dec 2018
14 Mar 2023, 08:13
Supersonic Call Centre Not Up to Par
Call centre agents are poorly trained, a simple upgrade to a 200mbps line took 15mins and 40 secs (CAS-***-W5V1W7). Lady was nice and calm but lacked the skills to effectively communicate and make the change a seamless experience, which it can and should be. I asked for her floor manager, but she did not do so.
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Supersonic 's replyOfficial
14 Mar 2023, 08:35Good day, thank you for contacting Supersonic fibre. We would like to apologize for the inconvenience and frustration caused in this matter. Kindly note that this will be looked into and escalated further. Regards Super fibre
Supersonic 's reply14 Mar 2023, 08:35
Official
Good day, thank you for contacting Supersonic fibre. We would like to apologize for the inconvenience and frustration caused in this matter. Kindly note that this will be looked into and escalated further. Regards Super fibre