PK
Pros K

1 reviews | Active since Jan 2020

05 Apr 2024, 16:38

supersonic

Hello Peter,

I hope this message finds you well. I would like to bring to your attention my experience with a company called Supersonic. Unfortunately, I have found their service to be extremely unprofessional, particularly in regards to their customer service. They have been making unauthorized debit orders, and despite my attempts to rectify the situation by making payments, these payments have not been properly allocated.

I have sent numerous emails to their addresses at *** and ***, but I have not received any response. Additionally, their phone lines seem to go unanswered. It is frustrating that each employee I speak to passes the responsibility to another. I am disappointed and hurt by their lack of communication and service, especially since they continue to demand payment despite the issues I am facing.

The account number associated with this matter is SS***.

I kindly request your assistance in addressing this matter as soon as possible. Thank you for your attention to this issue.

0
Replies (1)
Supersonic
Supersonic 's reply09 Apr 2024, 17:23
Official
Good day, Pros,
Thank you for reaching out to Supersonic. My sincere apologies for the frustration and inconvenience caused. 
I will be doing a follow-up with our billing department, and I will revert with feedback as soon as possible.
Kind regards,
AM