Supersonic

Most ***********e staff ever . I have send through 2 emails for the cancellation of my wifi 2 weeks ago . Every time i phone the call centre am i being told to wait for a call from one of their agents to assist and continue with the cancellation process . They informed me that it would take 24-48 hours for an agent to get in contact with me , yet again its been 4 days since the last email was send and still no call from an agent . One of my lines has been suspended , and the only answesystem is not allwoing them to active the second line . I have been charged my monthly instalment , but have had NO INTERNET for 2 weeks now . I have logged several cases , receiving case numbers with no feedback on anyone of them. This is absolutely the poorest service i had ever received . Supersonic is useless