Supersonic Blames Vumatel - 4 days without connection

4 days now without any fibre connection. All I get is a Vumatel ticket number saying it's their fault. Zero customer service. I was not notified on any of my given contact details of the outage. No willingness to compensate me for 4 days of no connectivity. No ETA given on restoration. Other isps communicate to their clients and actively try help them. When you sign up with Supersonic expect zero communication.

Some advice as a pivotal company providing many people with a connection so they can work and earn a living. There should be a more active offering for a back up. Why does your customer service not offer me an LTE service with x amount of data per month for when the fibre connection is cut or there is a fault?