Supersonic blame shifting

We have been offline with Fiber since 11 September 2023, i have made several attempts to logg fault reports with Supersonic, eventually they have provided me with a case number,

Keeping in mind that im running a business online and depends on a stable internet line have have been letdown, and this is not the first time.. we have lost income.. so after many attempts by following up with Supersonic they blaming the problem on Vumatel when contacting Vumatel they blaming it on DFA (Dark Fiber Africa) nobody wants to take the blame or sort out the connection. We are a 148 units which a 100 are active fiber clients all let down with no Fiber access.

Supersonic is not taking my calls,norr responding on my request to speak to higher management, this is totally nonsense paying a service provider that cant provide a service.

Please people think twice before signing up with Supersonic or Vumatel.