Supersonic Billing Nightmare - Urgent Attention Needed (Ticket #SST347399)

Supersonic Billing Nightmare - Urgent Attention Needed (Ticket #SST347399)

Absolutely appalled by the lack of service and resolution from Supersonic!

Since April 12th, after downgrading my service from Premium to the 120GB FLTE plan, I've been battling incorrect billing. My May invoice included a surprise additional charge of R499 for an "FLTE Uncapped Lite" service I never requested.

Despite logging numerous support tickets (including #SST347399) and calling the service desk multiple times, the issue remains unresolved. I was promised a resolution within 14-21 days since logging the service request on the 2nd of May, but now month's later, no resolution and no one has contacted me.

Further frustration: I recently upgraded the 120GB plan back to the Premium Uncapped FLTE plan, but I'm still being billed for both the R499 Uncapped FLTE Lite service and the 120GB plan (another R249)!

Today, the situation escalated with a service suspension threat due to outstanding invoices. This is beyond ridiculous!

All I want is a simple resolution: - A call from an accounts representative at Supersonic to discuss and rectify the billing errors. - Removal of the unwanted and unrequested R499 service charge. - Clear and accurate billing moving forward.

My patience has worn thin. Supersonic's complete lack of communication and urgency is unacceptable for a company offering premium services.

Please, Supersonic, contact me immediately! You can reach me by phone or email to discuss these billing issues.

This review serves as a warning to potential customers about the service issues I've encountered.

I urge Supersonic to prioritize customer satisfaction and address this matter promptly.