KM
Kerry M
1 reviews | Active since Oct 2023
02 Oct 2023, 18:38
SUPERSONIC BILLING FOR AN ACCOUNT THAT WAS CLOSED 5 MONTHS AGO
I cancelled my Supersonic account 14 March 2023, my account was terminated on 24 April 2023 and the account was settled in full on 28 April 2023.
In June, after countless headaches, I was able to open a new account at my new address.
In July, I began receiving invoices for my old account, which had been reactived.
I emailed and called Supersonic numerous times, asking how and why my old account was reactivated, and who granted permission to do so. No emails have been acknowledged, and I have not been contacted after being informed (on August 31) that I will be contacted with confirmation that this invoicing has been reversed and the account CLOSED.
And today I received another invoice!
Helpful (0)
Replies (2)0
Replies (2)Supersonic 's replyOfficial
02 Oct 2023, 19:06Good day. I hope this message finds you well.
We sincerely apologize for the experience you've had. Your query is important to us, and I want to assure you that one of our agents will thoroughly review it and contact you with an update as soon as possible.
Supersonic 's reply02 Oct 2023, 19:06
Official
Good day. I hope this message finds you well.
We sincerely apologize for the experience you've had. Your query is important to us, and I want to assure you that one of our agents will thoroughly review it and contact you with an update as soon as possible.
KM
Kerry M's updateReviewer Update
17 Oct 2023, 15:23Still no resolution to being billed for an account that was closed 6 months ago. I am still waiting for a call back from 3 October, or any further communication to the auto responder email on 2 October. And today I get an sms saying my account is in arrears and my service will be suspended.
"We are committed to resolving your issue as soon as possible.".... Absolutely not!
"We are committed to resolving your issue as soon as possible.".... Absolutely not!
KM
Kerry M's update17 Oct 2023, 15:23
Reviewer Update
Still no resolution to being billed for an account that was closed 6 months ago. I am still waiting for a call back from 3 October, or any further communication to the auto responder email on 2 October. And today I get an sms saying my account is in arrears and my service will be suspended.
"We are committed to resolving your issue as soon as possible.".... Absolutely not!
"We are committed to resolving your issue as soon as possible.".... Absolutely not!
