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Deniel O

1 reviews | Active since Feb 2022

29 Mar 2022, 09:15

SUPERSONIC BILLING BATTLE

This is by far the worst network provider i have ever had to deal with. I am always the one calling for answers, sending emails and no one tends to reply. So why have all these platforms when you seem to suck at it?

Supersonic has been sending me invoices with large a mount and adding interest on top of that and yet i pay monthly I've been trying to get answers since January it is almost the month of April. No1 knows what escalating means and no1 seems to know how to resolve this. i will not pay supersonic and ask that they come and remove there things. I cant be held accountable for something i have no knowledge of and yet I've sent my proof and still they don't get back........

pathetic service!! and yet you guys are open till 10pm so no one sees that my problem is important?

Supersonic will no get a cent from me i want their device out!!!!!!!!

0
Replies (7)
Supersonic
Supersonic 's reply29 Mar 2022, 10:11
Official
Good Day Deniel

We sincerely apologize for any inconvenience you may have experienced due to the delay in responses from us . At Supersonic, customer satisfaction is something we take very seriously and anything less than ensuring you are completely happy is unacceptable…

I completely understand your frustration, Kindly allow me to assist you to the best of my ability.

Regards
Supersonic J

Best regards,

Supersonic
Supersonic 's reply29 Mar 2022, 10:12
Official
Can I give you a call?

Best regards,

Supersonic
Supersonic 's reply29 Mar 2022, 10:49
Official
Kindly let me know when I can give you a call again. 

Best regards,

DO
Deniel O's update29 Mar 2022, 10:55
Reviewer Update
You can give me a call at 12pm today I'm currently busy on zoom calls, you can look into this case  CAS-***-C3W6B7  i got it from a guy called prince i can give you all the other ticket numbers but they go back since January which im sure you wont find. 

Thanks   

thank you 
Supersonic
Supersonic 's reply29 Mar 2022, 11:28
Official
Thank you Deniel.

Best regards,

DO
Deniel O's update31 Mar 2022, 10:33
Reviewer Update
good day 
it seems this is not getting resolved or anyone even getting back to me. I want the device removed I don't want to pay for the month of March I'm done... 

do u see why i say SUPERSONIC does not even bother to get back this has been going on since January what is the problem with these people? 

the incompetence is beyond recognition at this point.... 

as much i need the Fibre i can really find people who actually consider there customers a priority.  its been a whole wewk now!!!!!
Supersonic
Supersonic 's reply04 Apr 2022, 11:00
Official
Good Day Deniel

Your payments have been allocated. 

Regards
Supersonic J

Best regards,