Supersonic – Big Promises, Zero Service

I had an interest in getting fibre for my home and already had an active fibre service with another provider. I decided to try Supersonic and placed my order. The sign-up was quick, and they made big promises, but as soon as I received the router (which was faulty out of the box), everything fell apart.

I depend on a stable connection for work, so I started logging tickets immediately. In just a few days, I logged eight tickets with no resolution. Calling their support is pointless – they either don’t answer, or when they do, they don’t resolve anything.

You make you feel helpless and foolish trying to get help.

After three days of the worst customer service I have experienced, I decided to cancel. I received a cancellation email saying they would contact me, but in the meantime, they invoiced me for the failed router and service that never worked.

Judging by many other unhappy clients, it seems this is just how Supersonic operates. They are quick to sign you up and take your money, but disappear when you need support.

I do not recommend Supersonic to anyone. They failed big time and wasted my time and money.