JP
Jacques P
1 reviews | Active since Apr 2021
01 Sept 2023, 09:26
Supersonic: Bad support, Bad everything.
I have been a client for many years now. But as you have grown your support has become USELESS!!!! The same little rhyme over and over again. It's even more frustrating for me as a highly qualified network engineer. I've had endless issues with my line speed and the total apathy I receive when dealing with my problems means I will now be canceling my account.
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Replies (2)
Supersonic 's replyOfficial
01 Sept 2023, 09:37Good day, thank you for contacting supersonic fibre. We would like to sincerely apologize for the frustration and inconvenience caused in this matter. Kindly note that this will be escalated and dealt with. Our sincere apologies once again. Regards Supersonic Team
Best regards,
Supersonic 's reply01 Sept 2023, 09:37
Official
Good day, thank you for contacting supersonic fibre. We would like to sincerely apologize for the frustration and inconvenience caused in this matter. Kindly note that this will be escalated and dealt with. Our sincere apologies once again. Regards Supersonic Team
Best regards,
JP
Jacques P's updateReviewer Update
03 Sept 2023, 08:09I'm still waiting. This morning the ticket got automatically closed because I did not replay on time.
JP
Jacques P's update03 Sept 2023, 08:09
Reviewer Update
I'm still waiting. This morning the ticket got automatically closed because I did not replay on time.