Supersonic: Bad Service, communication and wrong billing.

Wifi has been suspended since yesterday due to an amount of R3000. Pay on time every month. Been with them for over two years. Live in a complex were in unit 52 moved to unit 47. Resided in unit 47 for over a year now. One contract we never cancelled we transfered from the one unit to the other. The new tenant residing in our previous unit cannot connect to his service provider because of our ISP. Phoned about ten times in two days on hold from 45 - 60 minutes no one escalates or comes back too you. No financial managers get back too you or managers. Same **** every year. I have whatsapped I have phoned I have emailed about incompetence. And yet still no I telnet we work from home. I am so angry I need solutions. Please can someone assist and advise. Super angry bad service, Bad communication, bad service billing system.