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Gerrit B

1 reviews | Active since Aug 2020

01 Jun 2021, 13:09

Supersonic - BAD SERVICE - BAD POLICIES -

Good Day

I received very poor service with regard to speeds and bandwith. I logged 8 calls and have numerous case number and escalation numbers but supersonic could not provide answers. I cancelled the service after a mere 5 days of having the service. My device was delivered on Saturday 24 Aprill and it was collected Monday 24 may. I paid for a full month in advance but had almost no service especially from 4 in the afternoon to the next morning. I have proof of this and have even sent proof of this to the technical department. Now I get my bill and Im charged for another month for some reason and supersonic requests a claw back fee. Please contact me so that we can sort this out amicably. I do not want to argue I just want this service out of my life.

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Replies (4)
Supersonic
Supersonic 's reply01 Jun 2021, 13:29
Official
Good day Gerrit. 
Thank you for reaching out to Supersonic. I apologise for the frustration caused. Kindly allow me a moment to investigate and I will provide feedback. 
Kind regards, Nonhlanhla 
GB
Gerrit B's update01 Jun 2021, 18:36
Reviewer Update
Hello Nonhlanhla. You are way off the mark. I have already canceled my service and I'm being confrontational because the device was already collected and today I received a message that a debit order has been put in place. How in the hell does Supersonic not know that I already canceled this. Based on this why must I pay the clawback fee. I refuse. This is poor service. And the fact that this case is still open almost a month after I have raised the first ticket proves this. Please just clear my account. I do not owe anything as my first month has been paid upfront. My device was delivered on Saturday 24 April and it was collected Monday 24 may. I paid for a full month in advance but had almost no service especially from 4 in the afternoon to the next morning. I have proof of this and have even sent proof of this to the technical department.

I canceled my device 27 April. it was collected the 24th of May. I do dot want to argue about this. It is factual. Supersonic gave bad service, I canceled the service within 7 days, the device was returned. How Can you invoice me again. How can you expect me to pay the clawback fee if I did not have internet for the majority of the time I had the device and finally how on earth can supersonic actuate a debit order without me signing anything and after the service was cancelled. In fact I am owed R999 because for that price I got what can only be described as a laughable about of internet. I look forward to your response. I no longer wish to receive calls. Please send an email.
GB
Gerrit B's update02 Jun 2021, 10:09
Reviewer Update
Hello Thando

Also this morning the debit order mentioned above went off of my bank for a service that has been cancelled. What is goin on??? Please reverse this immediately or can I reverse it on my side and pay the claw back manually. How on earth was a debit order raised without my consent?
GB
Gerrit B's update07 Jun 2021, 12:44
Reviewer Update
Good day

I have yet to be contacted. I reversed the debit order. Contact me to finalize clawback payment manually. Supersonics resolution to this is disappointing. CAS-639979-B3F3N3