Supersonic bad service and slow to respond

Hi

The supersonic team has been greatly slow in responding my message and promised to send some to fix or replace my router and its been 3 days now.

They keep saying on saying they will transfer us to a second line for further assistance. However no one is reaching out for assistance.

I can't use internet and I have paid for usage.

The contact agents I spoke today (the 12th of April) is Mpho, Sisanda. Yesterday 11th of April I spoke to Kamo and Dudu, they have placed me on hold until the line cut me off.

This is totally unacceptable and poor service.