GM
Gert M

1 reviews | Active since Aug 2020

29 Jun 2021, 19:20

Supersonic bad service and bad assistance

The first 2 months with supersonic I could not work with internet connections and I was connected to a tower in Pta while I live in Delmas.. I stood by my point that I will not pay for those 2 months as I had to drive to work 220km a day.. Last week they did cut my connection and I was forced to pay R270 to get it connected again.. after how many calls and paperwork I almost lost my job in this of covid time . Zinhle Duma was the only person who helped me as the wrong information was given to me about my account.. the last 2 days I could not work because there is no signal in our area.. This is very bad service and this almost led to me sitting without a work to provide for my family...No internet no work no pay...just let that sink in please

0
Replies (3)
GM
Gert M's update30 Jun 2021, 08:51
Reviewer Update
With day 3 without any internet signals or connections, no response from Supersonic.
This is very bad service and your after sales people are *********** and cannot help me over a telephone.. please be advise that I will end my service if i do not get ay response in the next 24hr.
Supersonic
Supersonic 's reply30 Jun 2021, 11:41
Official
Good day, Gert De Meyer. Thank you for reaching out to supersonic fibre. We are sincerely sorry for the frutration caused.  We will contact the relevant department for further investigation.

Kind regards.
Joshua
GM
Gert M's update30 Jun 2021, 11:50
Reviewer Update
This problem has been esculated from 31st Aug 2020.. so where can I send all my invoices to? I also have an account that needs to be sorted