Supersonic bad service
I paid supersonic for Vuma fibre, which during the installation process I was told they could not install in my area. I was told that I would be refunded my money, this was over a month ago and i have made numerous follow ups on my refund but every time I am told that they have made a follow up with the accounts admin and it will be expedited, this has been over 2weeks that I have been receiving the same response but never get my refund. Lousy service, and *********** administration!
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Replies (3)
Supersonic 's replyOfficial
22 Mar 2024, 12:12Good day, Leanetse,
Thank you for reaching out to Supersonic. Our sincere apologies for the frustration and inconvenience caused.
We have requested our billing department to urgently assist with your refund query, and feedback will be provided as soon as possible.
Kind regards,
AM
Thank you for reaching out to Supersonic. Our sincere apologies for the frustration and inconvenience caused.
We have requested our billing department to urgently assist with your refund query, and feedback will be provided as soon as possible.
Kind regards,
AM
Supersonic 's reply22 Mar 2024, 12:12
Official
Good day, Leanetse,
Thank you for reaching out to Supersonic. Our sincere apologies for the frustration and inconvenience caused.
We have requested our billing department to urgently assist with your refund query, and feedback will be provided as soon as possible.
Kind regards,
AM
Thank you for reaching out to Supersonic. Our sincere apologies for the frustration and inconvenience caused.
We have requested our billing department to urgently assist with your refund query, and feedback will be provided as soon as possible.
Kind regards,
AM
's updateReviewer Update
25 Mar 2024, 14:16Still no response, feedback or refund received.
's update25 Mar 2024, 14:16
Reviewer Update
Still no response, feedback or refund received.
's updateReviewer Update
22 May 2024, 10:04Another month later still no refund or any communication from your side. Supersonic is ****ming me of my money. I want my money back, it's been 3months and numerous follow ups but I receive no accurate response or my refund.
's update22 May 2024, 10:04
Reviewer Update
Another month later still no refund or any communication from your side. Supersonic is ****ming me of my money. I want my money back, it's been 3months and numerous follow ups but I receive no accurate response or my refund.