Supersonic bad service

I am extremely disappointed and frustrated with Supersonic. My internet goes down at least once a week no exaggeration. And every time we phone in we get the same story "there is an outage in your area and the technicians are trying to sort out the problem" that's the problem in my opinion they try to sort it out instead of actually sorting it out. Please people do not go with this company avoid them like the plague. You will not believe this I just spent about 15mins with a very kind and professional lady consultant complaining and 5mins later my line is back on. I mean... Come on people do you think we are stupid? Really...