ER
Eric R
1 reviews | Active since Apr 2012
20 May 2021, 07:16
Supersonic - Bad service
My Fibre router is faulty and there's no method of getting through to Supersonic. I've now decided to cancel my contract, still no response from Supersonic with my cancellation email sent yesterday morning.
Their service is very poor and I would NOT recommend them at all.
Helpful (0)
Replies (3)0
Replies (3)
Supersonic 's replyOfficial
20 May 2021, 08:01Good morning Eric.
Thank you for reaching out to supersonic fibre. I am sincerely sorry for the unsatisfactory service you have received. We will follow up on your behalf and advise.
Kind regards.
Joshua.
Thank you for reaching out to supersonic fibre. I am sincerely sorry for the unsatisfactory service you have received. We will follow up on your behalf and advise.
Kind regards.
Joshua.
Supersonic 's reply20 May 2021, 08:01
Official
Good morning Eric.
Thank you for reaching out to supersonic fibre. I am sincerely sorry for the unsatisfactory service you have received. We will follow up on your behalf and advise.
Kind regards.
Joshua.
Thank you for reaching out to supersonic fibre. I am sincerely sorry for the unsatisfactory service you have received. We will follow up on your behalf and advise.
Kind regards.
Joshua.
ER
Eric R's updateReviewer Update
24 May 2021, 11:57Sorry, I still want my account cancelled with Supersonic.
I take it my cancellation request sent to *** on the 19thMay 2021 has been processed. Please advise what date will be last day of service.
Thank you.
I take it my cancellation request sent to *** on the 19thMay 2021 has been processed. Please advise what date will be last day of service.
Thank you.
ER
Eric R's update24 May 2021, 11:57
Reviewer Update
Sorry, I still want my account cancelled with Supersonic.
I take it my cancellation request sent to *** on the 19thMay 2021 has been processed. Please advise what date will be last day of service.
Thank you.
I take it my cancellation request sent to *** on the 19thMay 2021 has been processed. Please advise what date will be last day of service.
Thank you.
ER
Eric R's updateReviewer Update
31 May 2021, 07:53Still no communication received regarding my cancellation email sent on the 19th May.
They are deliberately dragging it out so that you are forced to stay with them for 2 or maybe 6 months. Very bad service indeed. This is why I'm leaving.
They are deliberately dragging it out so that you are forced to stay with them for 2 or maybe 6 months. Very bad service indeed. This is why I'm leaving.
ER
Eric R's update31 May 2021, 07:53
Reviewer Update
Still no communication received regarding my cancellation email sent on the 19th May.
They are deliberately dragging it out so that you are forced to stay with them for 2 or maybe 6 months. Very bad service indeed. This is why I'm leaving.
They are deliberately dragging it out so that you are forced to stay with them for 2 or maybe 6 months. Very bad service indeed. This is why I'm leaving.